kattnakken

Wondering when your favorite product will be back in stock or looking for something new?Check here!PS! Click on each product to see the planned launch date.

Wondering when your favorite product will be back in stock or looking for something new? Check <a href="https://kattnakken.no/collections/kjem" rel="noopener noreferrer" target="_blank">here</a>! PS! Click on each product to see the planned launch date.<div data-message-author-role="assistant" data-message-id="97cfee93-c59b-42c3-8636-8f58a9677339" data-message-model-slug="gpt-4o" dir="auto"> </div>

Coming soon

Struggling to figure out the. Differences between the various Kattnakken suits? We´re here to make it clear for you!. Summary:

Struggling to figure out the. Differences between the various Kattnakken suits? We&#xB4;re here to make it clear for you! <img src="https://attachments.gorgias.help/QBGoD2eEDbj2djql/hc/8X1Bk7dwWb2KgRm0/2025012320-9c64a396-8745-4e96-82cc-ba10cf9324f1-skjermbilde%202025-01-23%20kl.%2021.01.26.jpg" style="width: 692px;" class="fr-fic fr-dib"> Summary:<ul style="margin-bottom: 0cm;color: rgb(0, 0, 0);" type="disc"><li style="margin:0cm;font-size:16px;font-family:&quot;Times New Roman&quot;,serif;">Dugg:&#xA0;Best for babies, waterproof but with lower durability</li><li style="margin:0cm;font-size:16px;font-family:&quot;Times New Roman&quot;,serif;">S&#xF8;le:&#xA0;Perfect for all-season use, with light padding and silk lining for comfort</li><li style="margin:0cm;font-size:16px;font-family:&quot;Times New Roman&quot;,serif;">Hagl:&#xA0;Versatile all-season rain suit with standard padding</li><li style="margin:0cm;font-size:16px;font-family:&quot;Times New Roman&quot;,serif;">Slaps:&#xA0;Features thicker pading, a waterproof zipper and adjustable fit.</li></ul>

Rain suit summary

Kattnakken offers free exchanges for the same item if it involves a change in color or size.You can submit an exchange request here: https://kattnakken.no/pages/retur-og-bytte">https://kattnakken.no/pages/retur-og-bytte. If you wish to exchange for a

Kattnakken offers free exchanges for the same item if it involves a change in color or size. You can submit an exchange request here: <a href="%3Ca%20data-fr-linked=" rel="noopener" target="_new">https://kattnakken.no/pages/retur-og-bytte</a>&quot;&gt;<a data-fr-linked="true" href="https://kattnakken.no/pages/retur-og-bytte">https://kattnakken.no/pages/retur-og-bytte</a>.If you wish to exchange for a different item than the one you originally purchased, you will need to return the original item and place a new order. For returns, click here: <a href="%3Ca%20data-fr-linked=" rel="noopener" target="_new">https://kattnakken.no/pages/retur-og-bytte</a>&quot;&gt;<a data-fr-linked="true" href="https://kattnakken.no/pages/retur-og-bytte">https://kattnakken.no/pages/retur-og-bytte</a>.If you have any questions, please contact us at <a rel="noopener"></a><a data-fr-linked="true" href="mailto:post@kattnakken.no">post@kattnakken.no</a>.

Do you offer refunds or exchanges?

To return an item, please follow this link: https://kattnakken.no/pages/retur-og-bytte. If you experience issues with the return form, you can return items as follows:. Returns must be made within 30 days. Returned items must be unused and complete w

To return an item, please follow this link: <a href="%3Ca%20data-fr-linked=" rel="noopener" target="_new">https://kattnakken.no/pages/retur-og-bytte</a>If you experience issues with the return form, you can return items as follows:<ul><li>Book a return with PostNord and use the return code: Kattnakken.</li><li>Print the return label and place it clearly visible on the package.</li><li>Deliver the package to your nearest PostNord drop-off location.</li></ul>Returns must be made within 30 days. Returned items must be unused and complete with all accessories and tags intact.An order summary must be included in the package.The customer is responsible for covering return costs (cf. the Norwegian Right of Withdrawal Act &#xA7; 15, first paragraph). For returns, the refund will be processed within 30 days of receiving the item. Please note that a return fee of 69 NOK will be deducted from the refund amount.If you have any questions, please contact us at <a rel="noopener"></a><a data-fr-linked="true" href="mailto:post@kattnakken.no">post@kattnakken.no</a>.

How do I make a return?

You can contact our customer service team at post@kattnakken.no. Please include your order number and the reason for the cancellation in your message. Orders can only be canceled before they are shipped. If the order has already been shipped, please

You can contact our customer service team at <a rel="noopener"></a><a data-fr-linked="true" href="mailto:post@kattnakken.no">post@kattnakken.no</a>. Please include your order number and the reason for the cancellation in your message.Orders can only be canceled before they are shipped. If the order has already been shipped, please refer to our return policy for more information.

How do I cancel my order?

When your order has been completed and processed, you will receive an email confirmation with your order details. This email will include a tracking number. Tracking information may not be immediately available after the order is completed. It can ta

When your order has been completed and processed, you will receive an email confirmation with your order details. This email will include a tracking number.Tracking information may not be immediately available after the order is completed. It can take up to 24 hours for the number to become active in our system. If you don&#x2019;t see any updates right away, please be patient and check back later.

How do I track my order?

At Kattnakken, we strive to ensure that every order reaches you in perfect condition. If your order is lost during transit, please contact our customer service team at post@kattnakken.no with your order number and any relevant details. We understand

<h3 id="isPasted">Lost Package</h3>At Kattnakken, we strive to ensure that every order reaches you in perfect condition. If your order is lost during transit, please contact our customer service team at <a rel="noopener"></a><a data-fr-linked="true" href="mailto:post@kattnakken.no">post@kattnakken.no</a> with your order number and any relevant details.<hr><h3 id="damaged-package">Damaged Package</h3>We understand the disappointment of receiving a damaged package. In such cases, please contact our customer service team at <a rel="noopener"></a><a data-fr-linked="true" href="mailto:post@kattnakken.no">post@kattnakken.no</a> as soon as possible after receiving your order, and include photos of the damaged items or package.We will review the provided documentation and, if necessary, arrange for a replacement or a refund.

What if my package gets lost or arrives damaged?

The package will be shipped from us within 1–2 business days.All packages are sent via PostNord.Shipping costs are NOK 49.Free shipping is available for orders over NOK 999. Unfortunately, Kattnakken does not offer shipping to Svalbard or abroad.

The package will be shipped from us within 1&#x2013;2 business days. All packages are sent via PostNord. Shipping costs are NOK 49. Free shipping is available for orders over NOK 999.Unfortunately, Kattnakken does not offer shipping to Svalbard or abroad.

What is your shipping policy?

The Right of Withdrawal Act applies only to consumer purchases made in Kattnakken's online store. The right of withdrawal does not apply if the items cannot be returned in the same condition and quantity, and if damage or deterioration is due to negl

The Right of Withdrawal Act applies only to consumer purchases made in Kattnakken&apos;s online store. The right of withdrawal does not apply if the items cannot be returned in the same condition and quantity, and if damage or deterioration is due to negligence or lack of care on the part of the consumer (cf. the Right of Withdrawal Act &#xA7; 12, point a). The items must be unused with all tags attached.The withdrawal form is sent by email along with the delivery confirmation. You must exercise your right of withdrawal within 30 days of receiving the package.<a href="https://cdn.shopify.com/s/files/1/0563/2403/0619/files/Angreskjema_1.pdf?v=1730289218%3ELast%20ned%20angrerettskjema%20her%3C/a%3E%0A%3Cbr%3E%3Cbr%3E%0A%0A%3Ca%20class=" rel="noopener noreferrer" target="_blank">Download the withdrawal form here.</a>

Right of Withdrawal

Orders are normally processed within 1-2 business days.Contact us at email post@kattnakken.no as soon as possible, and we will do our best to help you resolve the issue.

Orders are normally processed within 1-2 business days. Contact us at email&#xA0;<a rel="noopener"></a><a data-fr-linked="true" href="mailto:post@kattnakken.no">post@kattnakken.no</a> as soon as possible, and we will do our best to help you resolve the issue.

I made a mistake on my order...

With us, you can pay by card or Vipps. Kattnakken currently uses Stripe to handle payments. This is a safe and secure payment method, and all payment information is processed by Stripe, ensuring that you are completely secure when paying with us.

With us, you can pay by card or Vipps.Kattnakken currently uses Stripe to handle payments. This is a safe and secure payment method, and all payment information is processed by Stripe, ensuring that you are completely secure when paying with us.

How do I pay?

You can change the delivery location yourself in the PostNord app. If you need help with the address change, contact us at email post@kattnakken.no.

You can change the delivery location yourself in the PostNord app.If you need help with the address change, contact us at email <a rel="noopener"></a><a data-fr-linked="true" href="mailto:post@kattnakken.no">post@kattnakken.no</a>.

I provided the wrong address...

Yes, you can! Orders can be picked up at our warehouse store in Stord on weekdays from 12-16, and 12-18 on Wednesdays. We will send a pickup notification via SMS when the package is ready.

Yes, you can! Orders can be picked up at our warehouse store in Stord on weekdays from 12-16, and 12-18 on Wednesdays.We will send a pickup notification via SMS when the package is ready.

Can I pick up my order?

Your order will be shipped within 48 hours (business days). During the high season in August and September, it may take a little longer. The package will reach you 2-4 business days after shipping (on some routes, up to 6 business days). The package

Your order will be shipped within 48 hours (business days). During the high season in August and September, it may take a little longer. The package will reach you 2-4 business days after shipping (on some routes, up to 6 business days).The package will be shipped by PostNord - we recommend downloading the PostNord app to track delivery status.Remember to pick up your package within 7 days when it arrives at the pickup location, or it will be returned. You can extend the pickup deadline yourself in the PostNord app.

When will I receive my items?

If a package is uncollected and returned, a return fee of NOK 149 will apply. If you would like us to resend the package, please contact us at email post@kattnakken.no.

If a package is uncollected and returned, a return fee of NOK 149 will apply.If you would like us to resend the package, please contact us at email <a rel="noopener"></a><a data-fr-linked="true" href="mailto:post@kattnakken.no">post@kattnakken.no</a>.

I forgot to pick up my package!

In case of manufacturing defects or weaknesses in seams, zippers, and similar issues, you have a 2-year warranty with Kattnakken upon presenting proof of purchase. Manufacturing defects are issues that existed when the product was delivered. The warr

In case of manufacturing defects or weaknesses in seams, zippers, and similar issues, you have a 2-year warranty with Kattnakken upon presenting proof of purchase. Manufacturing defects are issues that existed when the product was delivered.The warranty does not apply to normal wear and tear, damage caused by the customer, or improper washing and maintenance. The warranty also does not cover damage caused by accidents, misuse, negligence, or natural degradation of colors and materials due to prolonged/frequent use.If there is an issue with the item you received, please send a photo, description, and order number/receipt to: <a rel="noopener"></a><a data-fr-linked="true" href="mailto:post@kattnakken.no">post@kattnakken.no</a>With normal use, a Kattnakken product will last for a long time.If the product was purchased from one of our retailers, you must contact them directly.Note: If the product is worn out (regardless of age), it will not be considered a warranty case.

Warranty

Have you been unlucky and damaged your product? Contact us, and we will assess whether our repair department can fix the damage at: post@kattnakken.no. Repairs outside of warranty cost NOK 199, including shipping. If the damage is approved as a warra

Have you been unlucky and damaged your product? Contact us, and we will assess whether our repair department can fix the damage at: <a rel="noopener"></a><a data-fr-linked="true" href="mailto:post@kattnakken.no">post@kattnakken.no</a>Repairs outside of warranty cost NOK 199, including shipping.If the damage is approved as a warranty case, we will cover the shipping cost. Please note that the shipping fee will not be refunded if the warranty department determines that the damage is self-inflicted.

We Can Repair!

Include your name, address, mobile number, and email when returning the product. This will help us know who to contact and where to return the item after the repair. For warranty claims, a copy of the receipt must also be included. Please also provid

Include your name, address, mobile number, and email when returning the product. This will help us know who to contact and where to return the item after the repair. For warranty claims, a copy of the receipt must also be included.Please also provide a description of what you would like fixed.All products sent in for repair must be freshly washed. If the products have not been washed according to Kattnakken&apos;s instructions, we reserve the right to charge a NOK 300 fee for washing. If the product is not washed, we will not be able to repair it or assess any issues, and we will need to send it for washing before we can begin work. This is for hygienic reasons and to ensure we can properly assess and repair any damage.

How do I prepare the product for repair or warranty claim?

A manufacturing defect is a fault that was present when the product was delivered, and it will usually become apparent quickly. Claims are assessed based on the product's condition, age, use, maintenance, and wear. If it's a manufacturing defect, the

A manufacturing defect is a fault that was present when the product was delivered, and it will usually become apparent quickly. Claims are assessed based on the product&apos;s condition, age, use, maintenance, and wear. If it&apos;s a manufacturing defect, the warranty principle applies.Self-inflicted damage, such as wear and tear, misuse, or similar, is not considered a manufacturing defect.Contact us for an assessment at: <a rel="noopener"></a><a data-fr-linked="true" href="mailto:post@kattnakken.no">post@kattnakken.no</a>

How do I know if it's a manufacturing defect?

All claims must be clarified with Kattnakken before they can be approved. Once a claim is approved, the product will be replaced by Kattnakken. An individual assessment of the product’s condition and age is crucial for the replacement decision. Note:

All claims must be clarified with Kattnakken before they can be approved. Once a claim is approved, the product will be replaced by Kattnakken. An individual assessment of the product&#x2019;s condition and age is crucial for the replacement decision.Note: If the product is worn out (regardless of age), it will not be considered a warranty claim.All warranty inquiries should be sent to <a rel="noopener"></a><a data-fr-linked="true" href="mailto:post@kattnakken.no">post@kattnakken.no</a>.

Claims

Children grow quickly... about 6 cm per year from the age of 1.5!. Fortunately, we humans don't grow as tall as Kattnakken Mountain, but it can still be a challenge to find the right size. You can now find exact measurements under the product descrip

Children grow quickly... about 6 cm per year from the age of 1.5!Fortunately, we humans don&apos;t grow as tall as Kattnakken Mountain, but it can still be a challenge to find the right size.You can now find exact measurements under the product description for all products.Can&apos;t find what you&apos;re looking for? Check <a href="https://kattnakken.no/pages/storrelsesguide" rel="noopener noreferrer" target="_blank">here</a>