What if my package gets lost or arrives damaged?Updated 3 months ago
Lost Package
At Kattnakken, we strive to ensure that every order reaches you in perfect condition. If your order is lost during transit, please contact our customer service team at [email protected] with your order number and any relevant details.
Damaged Package
We understand the disappointment of receiving a damaged package. In such cases, please contact our customer service team at [email protected] as soon as possible after receiving your order, and include photos of the damaged items or package.
We will review the provided documentation and, if necessary, arrange for a replacement or a refund.