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Coming soon

Wondering when your favorite product will be back in stock or looking for something new?Check here!PS! Click on each product to see the planned launch date.

Rain suit summary

Struggling to figure out the. Differences between the various Kattnakken suits? We´re here to make it clear for you!. Summary:

Do you offer refunds or exchanges?

Kattnakken offers free exchanges for the same item if it involves a change in color or size.You can submit an exchange request here: https://kattnakken.no/pages/retur-og-bytte">https://kattnakken.no/pages/retur-og-bytte. If you wish to exchange for a

How do I make a return?

To return an item, please follow this link: https://kattnakken.no/pages/retur-og-bytte. If you experience issues with the return form, you can return items as follows:. Returns must be made within 30 days. Returned items must be unused and complete w

How do I cancel my order?

You can contact our customer service team at [email protected]. Please include your order number and the reason for the cancellation in your message. Orders can only be canceled before they are shipped. If the order has already been shipped, please

How do I track my order?

When your order has been completed and processed, you will receive an email confirmation with your order details. This email will include a tracking number. Tracking information may not be immediately available after the order is completed. It can ta

What if my package gets lost or arrives damaged?

At Kattnakken, we strive to ensure that every order reaches you in perfect condition. If your order is lost during transit, please contact our customer service team at [email protected] with your order number and any relevant details. We understand

What is your shipping policy?

The package will be shipped from us within 1–2 business days.All packages are sent via PostNord.Shipping costs are NOK 49.Free shipping is available for orders over NOK 999. Unfortunately, Kattnakken does not offer shipping to Svalbard or abroad.

Right of Withdrawal

The Right of Withdrawal Act applies only to consumer purchases made in Kattnakken's online store. The right of withdrawal does not apply if the items cannot be returned in the same condition and quantity, and if damage or deterioration is due to negl

I made a mistake on my order...

Orders are normally processed within 1-2 business days.Contact us at email [email protected] as soon as possible, and we will do our best to help you resolve the issue.

How do I pay?

With us, you can pay by card or Vipps. Kattnakken currently uses Stripe to handle payments. This is a safe and secure payment method, and all payment information is processed by Stripe, ensuring that you are completely secure when paying with us.

I provided the wrong address...

You can change the delivery location yourself in the PostNord app. If you need help with the address change, contact us at email [email protected].

Can I pick up my order?

Yes, you can! Orders can be picked up at our warehouse store in Stord on weekdays from 12-16, and 12-18 on Wednesdays. We will send a pickup notification via SMS when the package is ready.

When will I receive my items?

Your order will be shipped within 48 hours (business days). During the high season in August and September, it may take a little longer. The package will reach you 2-4 business days after shipping (on some routes, up to 6 business days). The package

I forgot to pick up my package!

If a package is uncollected and returned, a return fee of NOK 149 will apply. If you would like us to resend the package, please contact us at email [email protected].

Warranty

In case of manufacturing defects or weaknesses in seams, zippers, and similar issues, you have a 2-year warranty with Kattnakken upon presenting proof of purchase. Manufacturing defects are issues that existed when the product was delivered. The warr

We Can Repair!

Have you been unlucky and damaged your product? Contact us, and we will assess whether our repair department can fix the damage at: [email protected]. Repairs outside of warranty cost NOK 199, including shipping. If the damage is approved as a warra

How do I prepare the product for repair or warranty claim?

Include your name, address, mobile number, and email when returning the product. This will help us know who to contact and where to return the item after the repair. For warranty claims, a copy of the receipt must also be included. Please also provid

How do I know if it's a manufacturing defect?

A manufacturing defect is a fault that was present when the product was delivered, and it will usually become apparent quickly. Claims are assessed based on the product's condition, age, use, maintenance, and wear. If it's a manufacturing defect, the

Claims

All claims must be clarified with Kattnakken before they can be approved. Once a claim is approved, the product will be replaced by Kattnakken. An individual assessment of the product’s condition and age is crucial for the replacement decision. Note:

How to find the right size?

Children grow quickly... about 6 cm per year from the age of 1.5!. Fortunately, we humans don't grow as tall as Kattnakken Mountain, but it can still be a challenge to find the right size. You can now find exact measurements under the product descrip